I want to get a replacement:
If you wish to get a replacement for your defective or damaged order/s you would need to send us proof of the defective item at firstname.lastname@example.org.
You are advised to send us a photo within 24 to 72 hours after receiving the item. Once the issue is validated depending on the situation of the product, we will advise you to send it to us and we will provide you a replacement right away.
We can reship the item at no additional cost. The buyer has to pay first the return shipping fee but we will be able to reimburse the return shipping fee amount via the e-gift card of the amount you paid for the return shipping. You can use the e-gift card on your next purchase.
A. For faulty, incorrect, or missing items that should be part of the package, please send us a clear picture or video of the problem.
B. For electronic products, the customer should be able to raise a dispute within 7 days after receiving the item to consider it as a defective item.
Please take note that we do not reprocess damaged items that were caused by the buyer himself as if it was dropped, worn, torn after fitting, and the like. Returning items should be good as new with tag and packing.
I want another option:
If you wish to get a reimbursement instead of a replacement for your defective order/s you would need to send us proof of the returned item, once the proof of return is validated and the item has been returned to us we will provide you a refund as agreed.
Please note that you will need to return back the item to our designated warehouses.
a.If this is a return due to defective items or an incorrect order was sent, we will include a refund of the shipping cost you spent together with the refund amount.
b.If this is a return due to a change of mind we will send you a refund after we received the item back. Please note that we will not cover your shipping cost and a restocking fee will be deducted from the total amount of refund.
Our main warehouse is located in the USA. However, due to the large demand, we have opened international warehouses too. So, you need to return your item accordingly for a smooth transaction. Please reach out to our specialists at email@example.com for specific instructions especially to the assigned warehouse.
Note: Refunds are given once we have received the item/s returned in a like-new condition (we retain the right to determine like-new condition).
Please note that we will only be able to reprocess this one last time before we forfeit your claim.