Our order policy.
1. For minimum orders:
We do not set any minimum order quantities, nor will the quantity influence the item prices.
2. For processing and shipping:
Please allow us at least 1 day to process your orders. We always use the express service when it comes to shipping your orders, but the timeframe will still be dependent on the courier's specified date range and your location. Our deliveries usually take 7 to 14 days. If you have not received your order on the 15th day, please contact us so we can follow up on your order. If by any chance, you still have not received your order on the 30th day, we will be re-processing and re-shipping the same order with no additional charges. You may also request that your order is replaced with any item from our Biker T-shirt Collection. We will do a follow-up with our manufacturer regarding order delays.
3. For quality issues:
All of the products listed on our site are 100% new and in great condition. In rare cases wherein quality problems arise, please request for re-processing and re-shipping. This will require you to send us images of the damaged item within 2 days after receipt. We will no longer entertain replacement requests beyond the allocated 2 days. Please make sure to read the product description before purchasing since we do not re-process and re-ship if you merely have a change of heart after seeing the actual product. You no longer need to return the damaged item to our warehouse to save you from paying the return fees.
4. For color resolution / pattern issues:
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. We have made every effort to display, as accurately as possible, the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The position of pattern/design may slightly different from what you see. If u have any doubt of our products, kindly check first the customer product reviews for the actual color, size, or product pattern.
5. For size issues:
If you received an item and realize that it does not fit, we got you covered! Just send us a photo of you wearing the item within 2 days after receipt and we will reprocess and re-ship the product in question via express delivery.
6. For out-of-stock items:
All items will be automatically tagged as out-of-stock when supplies run out. You will have the option to type in your email address to request a heads-up once new stocks become available. In some cases, our Order Fulfillment Department will automatically process a refund for out-of-stock items and you will be able to get your money back within 5 to 7 business days in your bank or PayPal account.
7. For missing packages:
Please correctly fill out the Consignee Information Sheet in full when you place your orders. We will ship your items according to the address you give us. We will not be held liable for any parcels that go missing because of information errors on your behalf or courier negligence. If we are at fault, we will gladly re-process and re-ship the items at no additional cost. However, if the parcel still hasn't reached your doorstep despite our courier's claims of it being delivered, give us a leeway of 2 WEEKS before reshipping the item. Who knows, you might be able to find the item in your area. Please note that we will only be able to reprocess this one last time before we forfeit your claim.
8. For item returns / refunds:
We simply discourage returning any item as we do not offer services for such instances. You're welcome to keep, donate or dispose of it, whichever option is most appropriate and convenient for you while we re-process and re-ship the new item in exchange for the items with size or quality issues at no additional cost.
We offer a 100% Satisfaction Guarantee, which means we will refund your Product cost or replace it if you don't receive your order, it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Note: There are no refunds on shipping costs.
In the unlikely event that your order hasn't arrived within 6-8 weeks (due to lost mail, etc.) please contact us via the contact form on the website and we will issue a refund or resend your order. Refunds & returns will not be processed after 30 days.
Thanks for understanding!
9. Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed.
During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped (We cancel orders as long as it is within 24 hours upon placing order), we will give you a full refund.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
10. For fraud claims:
Our online store has a fraud analysis app that checks orders similar to non-fraudulent orders observed in the past for all our customers. Your online account should be your own responsibility (keep your password to yourself, do your own transactions, etc.) Upon successfully completing your order, you will receive a notification email informing you that your order from American Legend Rider has been processed. Your Credit card or Paypal also notifies you of your online transactions.
Therefore, we do not accept customer fraud claims raised after receiving the item, informing us that you did not order it or somebody hacked into your account. You may raise a fraud claim within 24 hours before we fulfill your order. That way, we can help you cancel the fraudulent order placement. Otherwise, you may opt to not accept the fraudulent item delivered so that it will be returned to us. Once the item is returned with evidence, we will give your account a full refund.